Privacy Policy

1. The Kinds of Personal Information We Collect

To provide our multi-disciplinary safety and technology services, we collect and hold the following categories of personal information:

• Contact & Identity Information: Full name, corporate entity, billing and delivery addresses, business email address, and phone numbers.
• Training & Certification Records: Attendance sheets, course completion dates, assessment outcomes, and professional qualification histories required for safety compliance registries.
• IT & Technical Service Data: IP addresses, login credentials for hosted platforms, system logs, server configurations, network telemetry, and system metadata necessary to deliver managed IT and system monitoring services.
• Financial Information: Payment details, credit card tokens, and business transactional histories processed via secure payment gateways

2. How We Collect and Hold Personal Information

We practice data minimisation, ensuring we only collect information necessary for our core business functions.

• Direct Collection: We collect information directly from you when you complete a web form, request an IT support ticket, register for a safety training module, or buy OEM products.
• Indirect Collection (PCBUs): If your employer contracts us to deliver workforce training or IT systems management, they may provide your contact details directly to us to facilitate your enrolment or account access.
• Data Storage and Security: Your information is held in secure digital environments, utilising enterprise-grade encryption, firewalls, and restricted access controls. In accordance with APP 11, we take all reasonable steps to protect your data from misuse, interference, loss, unauthorised access, or disclosure.

3. Purposes of Collection, Use, and Disclosure

We collect and use your personal information for purposes directly related to our operating streams:

• Business Stream: Primary Purpose of Data Use
• OEM Product Sales: Processing orders, managing shipping logistics, and facilitating manufacturer warranty claims with third-party suppliers.
• Training Services: Managing course enrolments, issuing proof of safety training certificates, and verifying workforce compliance requirements.
• Consulting Services: Conducting safety system audits, analysing operational risk profiles, and delivering structured business recommendations.
• IT Services: Monitoring system uptimes, provisioning user accounts, diagnosing cyber security risks, and administering localised cloud backups.

Third-Party Disclosures
We will not sell or rent your personal information. We only disclose data to third parties where reasonably necessary, including:

• Original Equipment Manufacturers (OEMs) for direct warranty validation or specialised hardware technical support.
• Third-party cloud storage providers or data centres located in Australia or secure overseas jurisdictions.
• Regulatory or workplace health and safety bodies, where legally required or formally authorised by you.

4. Cross-Border (Overseas) Data Disclosures

Because we supply specialised OEM products and advanced IT platforms, some of our third-party infrastructure components or manufacturing partners may operate outside of Australia (such as the United States or the European Union).
Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles the data in accordance with standards matching the APPs, or operates under data laws substantially similar to Australia’s framework.

5. Accessing and Correcting Your Personal Information

Under APPs 12 and 13, you have a right to request access to the personal information we hold about you and to request corrections if that data is inaccurate, outdated, complete, or misleading.
To make a request, please contact our Privacy Officer at the details below. We will respond to your request within a reasonable timeframe (typically 30 days) and will not charge a fee for making the request.

6. Complaints and Regulatory Recourse

If you believe we have breached the Australian Privacy Principles or have a complaint regarding how your data is handled, please submit your complaint in writing to our Privacy Officer.